Royal Cleaning by Yulia is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

This statement outlines our ongoing efforts to make our website and services accessible, in line with the principles of the Accessible Canada Act recognizing our commitment to inclusivity across Canada.

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    1. Our Commitment

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          We believe in inclusivity and equal opportunity for all our clients and potential clients. Our goal is to enable all individuals, including those with visual, auditory, motor, or cognitive disabilities, to seamlessly access our website, understand our services, and communicate with us effectively.

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    2. Measures to Support Accessibility

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     To achieve our goal of accessibility, Royal Cleaning by Yulia takes the following measures:

• Standards Compliance: We strive to make our website adhere to WCAG 2.1 Level AA guidelines. This includes providing text alternatives for non-text content, ensuring content is accessible via keyboard navigation, and using sufficient color contrast.

• Continuous Improvement: Our website is regularly tested using accessibility evaluation tools and through user feedback to identify and fix potential issues.

• Employee Training: We provide training to our employees on accessibility awareness and how to best serve clients with diverse needs.

 

   3. Accessibility Features on Our Website

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    Our website incorporates several features to improve accessibility, including but not limited to:

• Keyboard Navigation: The site can be navigated using a keyboard alone.

• Text Alternatives (Alt Text): Images on our site contain alternative text descriptions.

• Resizable Text: Text can be resized using standard browser zoom functions.

• Clear Structure: We use clear headings and logical structure to aid in navigation.

 

   4. Accessibility in Our Physical Services

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        We are committed to providing accessible services beyond our website. Our commitment includes:

• Communication: We will work with you to find the best way to communicate, whether by phone, email, or relay service.

• Service Accommodations: We are happy to discuss individual needs to ensure we can provide our cleaning services safely and effectively. Please contact us in advance so we can understand your requirements.

• Feedback: We welcome feedback on how we can improve the accessibility of our physical services.

 

   5. Compatibility with Browsers and Assistive Technology

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    Our website is designed to be compatible with a range of assistive technologies, including screen readers. As technology evolves, we are committed to maintaining and improving this compatibility.

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   6. Limitations and Alternatives

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     We acknowledge that some areas of our website may not be fully accessible at all times. We are actively working to address these areas. If you encounter an accessibility barrier, please contact us. We will make all reasonable efforts to provide you with the information or service you seek through an alternative method.

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   7. Feedback

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     We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter accessibility barriers or if you require assistance:

• Phone: [Your Phone Number]

• E-mail: [Your Email Address]

• Postal Address: [Your Alberta Business Address]

    We try to respond to feedback within 3 business days.

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    8. Formal Complaints

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     If you are not satisfied with our response to your feedback, you are encouraged to escalate your concern. We will work with you to understand the complaint and outline the steps we will take to address it.