Royal Cleaning by Yulia ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services.

This policy is designed to comply with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian laws.

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1. Information We Collect

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         We collect and use personal information solely to provide and improve our services. The types of information we collect include:

• Personal Identifiers: Your name, residential address, email address, and phone number.

• Billing Information: Your billing address and payment information (e.g., credit card details). Note: we use secure third-party payment processors and do not store full credit card numbers on our servers.

• Property Information: Details about your property necessary to provide an accurate quote and perform the service, such as square footage, number of rooms, and specific cleaning requests.

• Access Information: Keys, gate codes, alarm codes, or other access instructions you provide to us. This information is stored separately from your personal identifiers.

• Communications: Records of your correspondence with us, including emails, phone calls, and service feedback.

 

2. How We Use Your Information

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         We use your personal information for the following limited purposes:

• To provide, schedule, and manage your cleaning services.

• To communicate with you regarding your appointments, service updates, and inquiries.

• To process your payments and maintain financial records as required by law.

• To send you important information regarding changes to our terms, policies, or services (Administrative emails).

• To improve our services and for internal business analysis.

• With your explicit consent, to send you promotional communications about new services or special offers. You can opt-out of these at any time.

 

3. How We Share and Disclose Your Information

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         We value your privacy. We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

        We may disclose your information in the following limited circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our business, such as payment processors and IT service providers, under strict confidentiality agreements.

• As Required by Law: We may disclose information if required to do so by law, such as to comply with a subpoena, or in the good-faith belief that such action is necessary to comply with provincial or federal laws.

• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred to the new entity, who will be bound by this Privacy Policy.

• To Protect Rights: To protect the safety, rights, and property of Royal Cleaning by Yulia, our employees, or the public.

 

4. How We Protect Your Information

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         We implement a variety of administrative, physical, and technical security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure Storage: Electronic files are stored on secure, password-protected systems. Physical documents are kept in locked cabinets.

• Data Separation: Your access information (e.g., keys, alarm codes) is stored separately from your personal identifiers (e.g., name, address) in a secure manner.

• Employee Training: Our staff are trained on the importance of confidentiality and privacy and are required to adhere to our security policies.

 

5. Retention of Your Information

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         We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required to meet legal, regulatory, or business record-keeping obligations. When it is no longer needed, we will securely destroy, delete, or anonymize the information.

 

6. Your Rights and Choices (Your Control)

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         Under PIPA, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request a correction to any inaccurate or incomplete personal information we hold about you.

• Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may impact our ability to provide you with our services.

• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

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7. Cookies and Tracking Technologies

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         Our website may use "cookies" and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of the website.

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8. Updates to This Privacy Policy

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          We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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9. Contact Us

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         If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us.